Dispute Resolution

Guidelines for Contesting Fines and Salik Charges

If you believe you've been incorrectly issued a fine or Salik charge, you have the right to contest or appeal. Follow these steps to ensure a smooth dispute resolution process:

Review the Fine or Charge
Carefully examine the details of the fine or Salik charge. Check the date, time, location, and reason for the issuance.
Gather Evidence
Collect any supporting documents or evidence that proves your case. This may include receipts, photographs, or witness statements.
Submit an Appeal
File a formal appeal through our online portal or visit our customer service center within 30 days of receiving the fine or charge.
Await Review
Our dispute resolution team will carefully review your case and evidence. This process typically takes 10-15 business days.
Receive Decision
You'll be notified of the decision via email or SMS. If your appeal is successful, the fine or charge will be waived or refunded.

Important Note:

Submitting an appeal does not pause the payment deadline. To avoid additional penalties, consider paying the fine or charge while your appeal is under review. If successful, you'll receive a full refund.

Infographic showing the step-by-step dispute resolution process for Salik charges and road fines. The image includes icons representing each step: reviewing the fine, gathering evidence, submitting an appeal, awaiting review, and receiving the decision.

Tips for a Successful Appeal

Be clear and concise in your explanation
Provide all relevant information and evidence
Remain courteous and professional in all communications
Follow up if you haven't received a response within the specified timeframe
Keep copies of all correspondence for your records

Did You Know?

Our dispute resolution system has successfully resolved over 95% of appeals within the first review cycle. We're committed to fair and transparent Salik charges and road fine assessments.